Airline Loses Girl & Delta Responds – Al Getler
Traveling from North of Boston to Up North Michigan was a real struggle for me last week. If you haven’t read the post, read it HERE.
Tomorrow, I will share Delta’s response and give you a few more nuggets about my trip.
But if you think I had problems, then read about one poor girl and her family as she was heading to camp. She flew into Traverse City, Michigan just as I did.
Lucky this all ended well, but what are the airlines thinking? I feel good that I only lost a bag temporarily.
Attention All Passengers
As it happens, I saw a book in the Horizon Books bookstore in downtown Traverse City, MI that is directly related to the airline situation.
Later this week
The good news is, my hotel rocks! I will give you a few customer service lessons from the Marriott folks this week.
Also, has all customer service gone to the dogs? In Traverse City it has, but it is a good thing!
I will also have exciting news about a new speaker series I am working for 2012-2013 with Merrimack College.
And finally, we will look at how teams function when they are temporarily without a leader.
Miss Some Previous Updates?
Here are a few of the updates and posts you may have missed:
The Imperfections of People (Many of you responded to this post about a teenage girl’s eulogy of her late father.)
Also, see my new Endorsement Page and consider booking me for your next conference or event.
Have a great week!
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