Indifference kills a business. Great customer service and customer connection wins every time.
Tweet Lee Cockerell says you better listen to your mother. As the retired executive vice president of Disney World, Cockerell is convinced that mothers teach us all we need to know about how to treat people. In fact, his granddaughter already knows the number one requirement for good customer service: Be nice. Lee Cockerell is […]
TweetThe Customer Rules – Lee Cockerell My favorite type of high-level executive made it to their level by doing; not by politics, theoretical experience (MBAs) or by being the boss’s kin. Lee Cockerell is just that kind of guy. When I talk to Lee, I can see that he has filled in for just about […]
Tweet Delta Airlines Customer Service Gains Altitude Last summer, I wrote a scathing blog post about Delta Airlines. They deserved every word of it. Read it HERE. As this summer is coming to a close, I am happy to report a few reasons why I think Delta Airlines is on course to a recovery in […]
Tweet Al Getler Joins Duct Tape Marketing A roll of duct tape, a Chihuahua born without front legs and a media executive have come together to help you grow your business. The former publisher of The Eagle Tribune and Windham, NH resident, Al Getler, has formed a new company offering marketing, management and media solutions. […]
Tweet Lead or Be Lead – RedBubble – Creative Marketplace Leader Where do you go if you want to buy an artist’s work? A gallery, right? What if you want to take a piece of artwork off the gallery wall and place it on an iPhone cover or a T-shirt or maybe even on […]